Warranty and Consumer Rights Guides
Plain-English guides to what you're entitled to when something you bought breaks, and how to keep the proof you'll need to claim. The law differs from country to country, so pick yours.
United Kingdom
Faulty Product? Your UK Consumer Rights at 30 Days, 6 Months and 6 Years
Something you bought has broken. What the Consumer Rights Act gives you at 30 days, 6 months and 6 years, and why your receipt and purchase date matter.
Warranty, Guarantee or Your Legal Rights? What's the Difference in the UK
Manufacturer's guarantees, extended warranties and your legal rights cover different things. Who provides each, what it costs and who to claim from.
Lost Your Receipt? What Counts as Proof of Purchase in the UK
You don't always need the receipt to claim. What counts as proof of purchase, when a warranty needs more, and how to keep proof that won't fade.
Are Extended Warranties Worth It? What to Check Before You Buy
An extended warranty can overlap with cover you already have. What to check before buying one, how to cancel, and when it can make sense.
Returning Something You Bought Online: The 14-Day Cancellation Rule
Bought online and changed your mind? How the 14-day cancellation period works in the UK, who pays for returns, how fast refunds come and what's excluded.
Section 75: How Your Credit Card Can Protect a Purchase
Paid by credit card for something over £100? Section 75 can make the card provider responsible too. When it applies, when it doesn't, and how to claim.
India
Faulty Product in India? Your Rights Under the Consumer Protection Act 2019
What Indian law gives you when something you bought is defective: the Consumer Protection Act 2019, the Sale of Goods Act, warranties and product liability.
How to File a Consumer Complaint in India: Helpline, e-Daakhil and Commissions
Step by step: the National Consumer Helpline, filing online on e-Daakhil, which consumer commission to approach, fees, documents and the 2-year time limit.
Bill, Warranty Card and Proof of Purchase in India: What to Keep
Why the bill and a stamped warranty card decide your warranty and complaint in India, what to keep for online orders, and how to keep it safe for years.
United States
Product Warranties in the US: Full vs Limited, Implied Warranties and Your Rights
How US warranties work: the Magnuson-Moss Warranty Act, full vs limited warranties, implied warranties, service contracts and how long you have to claim.
Does Repairing It Yourself Void Your Warranty? "Warranty Void If Removed" in the US
Can a company void your warranty for using another repair shop or parts? What the Magnuson-Moss Act and the FTC say, and what right-to-repair laws add.
Returns, Refunds and Credit Card Disputes in the US: What the Law Says
No federal right to return? What store policies, the FTC Cooling-Off Rule and the Fair Credit Billing Act give you when a purchase goes wrong in the US.